Know what happened in your store. Without watching hours of footage.
CounterIQ is AI-assisted loss prevention and operations monitoring for vape shops, smoke shops, gas stations, c-stores, and liquor stores. Existing cameras. One email every morning. Starts at $299/month. No setup fee.
Works with Hikvision, Dahua, Reolink, Lorex — anything RTSP.
Brownwood Mart — Wednesday, April 29
Summary
Steady day. 142 customer visits (+12% vs 30-day average). Two unattended-register events flagged for review. After-hours motion observed at 2:14am on the Entrance camera. One possible product-loss exit at 5:14pm and one unmatched cash/product exchange at 2:38pm flagged for review.
Counter Coverage & Operations
- • Opened at 9:06 (scheduled 9:00) — 6 minutes late.
- • Closed at 9:00 — on time.
- • Counter coverage: 92%.
- • Two unattended-register events at 14:38 (8 min) and 17:12 (6 min). [Review clip]
Flagged Events
- 2:14am — After-hours motion observed on Entrance camera. [Review clip]
- 7:32pm — Person observed entering restricted backroom zone. [Review clip]
- 2:38pm — Counter unattended for 8 minutes during business hours. [Review clip]
Product-Loss Risk Events
- 5:14pm — Possible product-loss exit flagged for review. High-value shelf interaction observed; no matching checkout event found before exit. [Review clip package]
Behavioral observations only. Confirm with footage and POS records before any action.
Trusted by independent retailers
The problem
Your cameras already record everything. They don't tell you anything.
Footage goes unwatched.
Owners scrub footage less than once a month.
Shrink is silent.
Internal shrink runs 2–8% of revenue. Most of it never gets caught.
LP managers are expensive.
Hiring a loss-prevention manager costs $4K+/month.
How it works
Plug in. Watch your inbox. Make better decisions.
Connect existing cameras.
Plug into your cameras over RTSP. No NVR replacement.
Draw 4 zones.
Counter, entrance, high-value shelf, restricted.
Edge box runs 24/7.
Detection happens locally. Short clips. No streaming bills.
1-page report at 6am.
SMS for urgent events. Every clip access is audit-logged.
What it detects
Operational events worth your attention.
Possible Product-Loss Exit
High-value shelf interaction followed by exit with no matching checkout. Flagged for review.
Counter Unattended
Register left empty for X minutes during business hours.
After-Hours Motion
Anyone moving inside the store outside business hours.
Restricted-Zone Entry
Anyone entering the backroom or office area.
Unmatched Cash/Product Exchange
Counter handoff with no matching POS transaction in window. Flagged for review.
Camera + Edge Health
Cameras offline, edge device offline.
Privacy-first
We don't watch people. We watch patterns.
What we do not do
- No facial recognition
- No demographic detection
- No emotion or sentiment detection
- No speech transcription
- No conversation analysis
- No private-area monitoring
- No automatic accusations
- No automatic discipline
How we keep it safe
- Audio off by default. Owner-only opt-in with state-aware compliance flow.
- Customer signage and employee notice required.
- All clip access audit-logged.
- Owner can disable audio or delete all data with one button.
- Footage and reports use observational language only — “possible,” “observed,” “flagged for review.”
“CounterIQ is observational software. The footage is the evidence. We just help you find the moments worth looking at.”
Daily report
What lands in your inbox at 6am.
Real wording from a pilot store. Names changed.
Brownwood Mart — Wednesday, April 29
Summary
Steady day. 142 customer visits (+12% vs 30-day average). Two unattended-register events flagged for review. After-hours motion observed at 2:14am on the Entrance camera. One possible product-loss exit at 5:14pm and one unmatched cash/product exchange at 2:38pm flagged for review.
Traffic
- • Visits: 142 (vs 30-day average of 127)
- • Peak hours: 4–6pm
Counter Coverage & Operations
- • Opened at 9:06 (scheduled 9:00) — 6 minutes late.
- • Closed at 9:00 — on time.
- • Counter coverage: 92%.
- • Two unattended-register events at 14:38 (8 min) and 17:12 (6 min). [Review clip]
Flagged Events
- 2:14am — After-hours motion observed on Entrance camera. [Review clip]
- 7:32pm — Person observed entering restricted backroom zone. [Review clip]
- 2:38pm — Counter unattended for 8 minutes during business hours. [Review clip]
Product-Loss Risk Events
- 5:14pm — Possible product-loss exit flagged for review. High-value shelf interaction observed; no matching checkout event found before exit. [Review clip package]
Recommended Actions for Tomorrow
- • Review the 2:14am after-hours motion clip first.
- • Review the 5:14pm product-loss exit clip package.
Behavioral observations only. Confirm with footage and POS records before any action.
Pricing
No setup fee. Monthly per-store. Scaled by cameras and features.
Starter
Up to 4 cameras
- Daily AI report
- Counter-unattended detection
- After-hours motion alerts
- Restricted-zone alerts
- SMS + email alerts
- 30-day clip retention
- Privacy & audit logs
Pro
Up to 6 cameras
- Everything in Starter
- Possible product-loss exit review
- Unmatched cash/product exchange review
- Better alert routing
- Multi-clip incident package viewer
Advanced
Up to 8 cameras
- Everything in Pro
- Longer clip retention
- Priority support
- Advanced reporting
- Stronger multi-camera event review
Custom
9+ cameras or multi-store
More than 8 cameras, multi-store operator, or specific compliance, integration, or retention requirements? We'll build a plan that fits.
- 9+ cameras per location
- Multi-store dashboard with cross-store comparison
- Custom POS integration
- Extended clip retention beyond standard tiers
- Volume pricing for 5+ locations
- White-glove onboarding
- Dedicated success contact
Compare plans
Add-ons available on any tier: extra camera $25–$39/mo · POS integration +$99/mo · Audio event detection +$49/mo · Extended retention +$49/mo
First 10 stores lock their rate for 12 months.
Pilot offer
Paid pilot. Real product. Lock $299 for 12 months.
- No setup fee.
- Starts at $299/month (Starter tier, up to 4 cameras).
- Cancel anytime after 60 days.
- First 10 stores lock their monthly rate for 12 months.
- We help configure cameras and zones during onboarding.
- One edge device included.
If CounterIQ helps you catch one missed transaction, one product-loss event, or one off-register cash exchange, it can pay for itself that month.
Hardware. Included. No surprise bills.
One CounterIQ edge box ships with every plan.
We retain ownership; you return it if you cancel. About 30 minutes to install.
Included in your monthly plan
No setup fee, no hardware fee, no deposit.
Hot-swap on failure
If it fails in year 1, we ship a replacement next-day.
Bring your own option (Pro / Advanced)
Running a homelab or a mini-PC fleet? Bring your own hardware, deduct $50/mo from your plan. Specs available on request.
FAQ
Questions, answered.
Compatibility
Pricing & Pilot
Privacy & Legal
Ready to see what your cameras are missing?
5-minute demo. Bring up your own store on a tablet. We'll show you yesterday.